When we were picking a consultant to redesign our website, we had very little support for how to make the selection. I know how to design a wastewater treatment plant, but I was certainly no expert in website design. This is not something I do every day, or any day for that matter – similar to your picking an engineer – and I was concerned about making the most cost-effective decision while ensuring our website reflected who we are. After exploring our options, we narrowed the list to three companies – all who were capable of designing a website. We were leaning towards the company with the lower price but realized their proposal didn't meet our needs. We chose the company (SpinWeb) that provided a blueprint pre-design and offered on-going support. During the project, we discovered how well they listened to our needs and solicited our input every step of the project. We made the right decision, which has led to a long-term working relationship, but a list of questions would have simplified the selection process.